Privacy Policy

1. Introduction

31Labs Limited ("we," "our," "us") is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data.

2. Information We Collect

• Account Information: Name, email, company details, billing information
• Call Data: Call recordings, transcripts, metadata, phone numbers (when using our services)
• Usage Data: Service usage, technical logs, IP addresses
• Cookies: We use essential cookies for service functionality

3. How We Use Your Information

We use your data to:

• Provide and improve our AI voice services
• Process transactions and send service communications
• Comply with legal obligations
• Analyze and improve service performance

4. Legal Basis for Processing (UK GDPR)

We process data based on:

• Contract performance
• Legitimate interests (service improvement, fraud prevention)
• Legal compliance
• Your consent (where required)

5. Data Sharing

We do not sell your data. We may share data with:

• Service providers (hosting, payment processing)
• Legal authorities (when required by law)
• Third parties (with your explicit consent)

6. Data Retention

We retain data for as long as necessary to provide services and comply with legal obligations. Call recordings may be retained for quality assurance and training purposes.

7. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Object to processing
• Data portability
• Withdraw consent

To exercise these rights: privacy@31labs.xyz

8. Security

We implement appropriate technical and organizational measures to protect your data. However, no system is completely secure.

9. International Transfers

Data may be processed outside the UK. We ensure appropriate safeguards are in place.

10. Children's Privacy

Our services are not intended for individuals under 18.

11. Changes to This Policy

We may update this policy. Material changes will be notified via email or service notification.

12. Contact Us